Infixs Ship

Terms of use

Last updated: November 6, 2026

This is a translation. If there is any difference, the Portuguese version prevails.

1. The service

Infixs Ship is a service of INFIXS TECNOLOGIA LTDA (Infixs Technology), CNPJ 29.723.035/0001-30, that allows your store to create shipping labels under the Infixs contract with the carriers, paying with a prepaid balance.
Infixs Ship currently works with Correios, the first available carrier. New carriers may be added at any time and will use the same balance.
Labels are created by the Infixs plugin installed on your WordPress and WooCommerce store, after you connect the store to your account.

The account is created when you sign in with Google or with your email and password (in that case, after you confirm your email). You provide the company's CNPJ (MEI businesses have a CNPJ too), the sender details, the name of the person responsible for the account and a phone number, and you keep this information accurate. Infixs checks the CNPJ with the Receita Federal (the Brazilian tax authority).
The account's sender details go on every label created through Infixs Ship, replacing any sender details set in the plugin. The account CNPJ can only be changed by contacting Infixs.
You are responsible for access to the account and for the stores you connect to it.

Top-ups are made by PIX or credit card, through Mercado Pago, within the minimum and maximum amounts shown on the top-up page.
The balance is credited to the account when Mercado Pago confirms the payment.

The balance does not expire: it stays in your account, with no time limit, until it is used.
The balance can only be used to pay for labels and adjustments on Infixs Ship. It is not paid out in cash, by bank transfer or as a refund to the original payment method.
The account statement shows every top-up, label, refund and adjustment.

Each label costs the price under the Infixs contract with the carrier for the service, origin, destination, weight, dimensions and additional services, plus the Infixs Ship fee.
The price at the time the label is created applies. The contract price follows the carrier's rate table, and the Infixs Ship fee may change; any change applies only to labels created after it.
The amount is deducted from the balance when the label is created and appears in the statement. If the balance does not cover the amount, the label is not created.
The shipping quote at the store's checkout uses the same calculation, with the price at that moment. The label is charged for the package and the services included in the shipment.

If a label is cancelled before the package is dropped off with the carrier, its amount is refunded to the balance.
If a label expires before the package is dropped off, under the carrier's deadline, its amount is also refunded to the balance.
Once the package has been dropped off with the carrier, the label can no longer be cancelled.
If the carrier marks the label as reversed, it appears on the dashboard as "Reversed (under review)" and the amount does not return to the balance right away: Infixs reviews the case and, if any amount is due back, records an adjustment to the balance, shown in the statement with the reason.

If the carrier charges a difference in weight or dimensions, or any other amount, on a shipment, Infixs records that difference as an adjustment, deducted from the balance and shown in the statement with the reason.
The balance may become negative because of an adjustment. The negative amount is owed to Infixs and is deducted from the next top-up. New labels are only created when the balance covers the label price.

If a top-up payment is disputed (chargeback) or returned to the payer through the payment method after the balance has been credited, the same amount is deducted from the balance, which may become negative. In that case, the negative balance rule in section 7 applies.

Each store can only create labels after you authorize the connection. All connected stores use the account balance.
You can disconnect a store at any time, on the Stores page or in the plugin. Labels already created remain valid.

Provide accurate sender, recipient, weight, dimensions, contents and tax document (NF-e or content declaration) for each shipment.
Ship only permitted, lawfully sourced products, with an invoice (NF-e) or, where the law allows, a content declaration, with a truthful description, quantity and value.
Do not ship items prohibited by Correios or by law, such as explosives and flammables, hazardous substances, narcotics, cash, counterfeit, smuggled or illegally sourced products, and e-cigarettes. The full, current list is in the Correios rules on prohibitions and restrictions.
Correios and the authorities may open and inspect packages. A prohibited item may be seized or destroyed, with no return and no compensation, and the label amount does not return to the balance.
You are responsible, as provided by law, for the contents and the details of each shipment and for any damage it causes.
Whoever registers the company declares that they are authorized to represent it.

Pickup, transport, delivery times and delivery are handled by the carrier, under its rules.
Because the shipment goes out under the Infixs contract, claims for delay, loss or damage and requests for compensation are filed by Infixs with the carrier, at your request. Make your request through the contact details in section 13, with the tracking code, within the carrier's claim deadline.
Compensation follows the carrier's rules and the declared value purchased for the shipment. The amount the carrier pays for that shipment is credited to your balance and appears in the statement with the reason.
Beyond filing the claim and crediting the compensation to the balance, Infixs is not liable for delay, loss or damage caused by the carrier.

Infixs may block the account in case of fraud, misuse or breach of these terms. While the account is blocked, top-ups are not possible, and connected stores cannot create or cancel labels through Infixs Ship.
The balance remains in the account during the block and can be used normally again if the account is unblocked. Labels created before the block follow section 6: those that expire unused have their amount refunded to the balance.
To find out the reason or request a review of the block, reach Infixs through the contact details in section 13.

These terms may be updated. The current version is always available on this page, with the date of the last update.
Acceptance of these terms through the confirmation checkbox is recorded with the date, time, IP address and version of the text. When the terms change, Infixs asks for a new acceptance.
Questions, adjustment disputes, blocked accounts and shipment requests: support@infixs.io.
Personal data is processed in accordance with the Infixs Privacy Policy.